Customer service

You can initiate a transfer from the transfers section or via the quick access “Issue transfer” available in your global position.

The platform guides you step by step to complete the required documentation, depending on the type of import and the supplier you work with.

You only need to:

• Select the type of operation.
• Choose the source account.
• Specify the beneficiary.
• Attach the associated documentation and invoices.
• Carry out the currency exchange.

Once prepared, an authorized user can sign and execute the payment. From the same platform, you can track the status of the transaction in real time until its completion.

We will notify you when you receive an international payment and you will be able to manage it according to your needs.

You can check the status of the collection, download the receipt, and decide whether to convert it to Moroccan dirhams (MAD) or keep it in foreign currency, as long as regulations allow.

You only need the sender to make the transfer correctly and manage it within the 3-day period established by the regulations.

With thanX, you can have as many accounts as you need for your international operations, as long as they are justified by import or export activities.

In addition, at least one of these accounts must be in Moroccan dirhams (MAD) to comply with local regulations and properly manage your transactions.

A beneficiary is the company that receives your international or local transfers through thanX. You can manage multiple beneficiaries from your dashboard, organize them by country, account type, or currency, and maintain a complete transaction history.

The beneficiary does not need to have a thanX account: you can send money to any entity or bank account, national or international, quickly and securely.

From your dashboard, you can add new beneficiaries, edit their information, or remove them whenever you need.

Yes. With thanX, you can operate in multiple currencies, such as EUR.MAD, USD.MAD, GBP.MAD, CHF.MAD, MAD.JPY, EUD.USD, EUR.GBP, EUR.JPY, EUR.CHF, GBP.USD, USD.JPY, USD.CHF, GBP.JPY, GBP.CHF, CHF.JPY, including others that will be progressively added. You can receive payments from anywhere in the world, always complying with anti-money laundering (AML) controls and ensuring that funds come from sources in accordance with current regulations. When creating the transfer, you can select the currency and get the real-time exchange rate.

The time required for each transaction will depend on how quickly you complete the necessary steps and the current regulations for each type of transfer. At thanX, we help make your payments and collections as agile as possible, with visibility and control at all times.

Yes. With thanX, you can check the updated status of your payments and collections at any time, see if they have been sent, credited, or if any additional action is required.

In addition, you can download receipts and receive alerts about any updates to your transactions.

We apply the real-time market exchange rate.

thanX is available 24/7 for preparing and tracking your operations.

However, the execution of transfers complies with Moroccan banking and regulatory schedules, with swift validation during business hours.

You maintain full real-time visibility, even outside operating hours.

With thanX Code, our fast and intuitive mobile app, you can authorize your transactions, ensuring that each transfer is carried out securely through your phone.