Customer service

With thanX, you can send and receive international payments quickly, securely, and completely digitally. The platform offers you a step-by-step guided experience and real-time visibility of the transaction.

We will notify you when you receive an international payment and you will be able to manage it according to your needs.

You can check the status of the collection, download the receipt, and decide whether to convert it to Moroccan dirhams (MAD) or keep it in foreign currency, as long as regulations allow.

You only need the sender to make the transfer correctly and manage it within the 3-day period established by the regulations.

With thanX, you can have as many accounts as you need for your international operations, as long as they are justified by import or export activities.

In addition, at least one of these accounts must be in Moroccan dirhams (MAD) to comply with local regulations and properly manage your transactions.

The time required for each transaction will depend on how quickly you complete the necessary steps and the current regulations for each type of transfer. At thanX, we help make your payments and collections as agile as possible, with visibility and control at all times.

Yes. With thanX, you can check the updated status of your payments and collections at any time, see if they have been sent, credited, or if any additional action is required.

In addition, you can download receipts and receive alerts about any updates to your transactions.

We apply the real-time market exchange rate.

thanX is available 24/7 for preparing and tracking your operations.

However, the execution of transfers complies with Moroccan banking and regulatory schedules, with swift validation during business hours.

You maintain full real-time visibility, even outside operating hours.

With thanX Code, our fast and intuitive mobile app, you can authorize your transactions, ensuring that each transfer is carried out securely through your phone.